Tuesday, June 9, 2009

North Charleston Enhances Citizen Service

We are constantly striving to enhance the service to our citizens. That’s why we have teamed up with WebQA to implement the GovQA Action Center, which allows us to increase access to information while improving communication with citizens and meeting their demands 24/7. Citizens now have access to a growing knowledgebase library and the option to complete user-friendly service requests.

The GovQA Action Center permits citizens to submit service requests to the City; such as reporting a streetlight out or requesting a pothole to be filled. The Service Center then captures, routes, manages, searches, and reports on all service requests submitted. Both the citizen and City management have the capability to access and track service requests and their status.

This service can be accessed by going to http://www.northcharleston.org, and clicking on ‘Online Services,’ or from http://www.mygovhelp.org/northcharlestonsc.

The GovQA Action Center Series represents a comprehensive set of inbound and outbound communication tool centers that can be used over the phone, in person, or through the web to provide responsive service to both customers and employees. The GovQA Action Center Series components include information (knowledgebase), service, communication, and collaboration.

We are constantly looking for better ways to serve the citizens of North Charleston and its visitors, and the GovQA Action Center allows us to streamline service through technology.

Thank you for allowing me to serve as your Mayor.


R. Keith Summey

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